Q & A Phone Call with a Jump Center Manager – Caroline

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Schedule a private conference call with Caroline here!

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List of questions and “seek times” for easy scrolling throughout the video.

  • 0:09 – What state was the jump center located in?
  • 0:14 – How big was the city?
  • 0:38 – What year did the center open?
  • 0:48 – What size was the facility?
  • 0:54 – How many jump rooms and cake rooms did you have?
  • 01:30 – What was the ceiling height? Do you think it’s an important factor?
  • 02:11 – What did you use for flooring? What would you suggest is the best option and why?
  • 03:17 – How many inflatables did you have at the facility?
  • 03:30 – Where were the inflatables purchased?
  • 04:05 – How often did you clean the inflatables?
  • 04:40 – Did you have to repair or replace any inflatables due to wear and tear?
  • 05:50 – How busy was the center? Was it seasonal?
  • 08:35 – Did you offer arcade games?
  • 09:15 – Did you offer any food items?
  • 10:00 – Did you offer Teen Night? What was your experience with it? Was it profitable?
  • 11:58 – What additional services did the jump center offer? Anything unique?
  • 13:10 – How important is upselling, especially when it comes to birthday party packages?
  • 14:37 – How many birthday parties did you host each week? weekends?
  • 15:50 – How many employees did you have?
  • 16:38 – How long would your employees typically stay on the clock?
  • 17:11 – How much did you pay your employees?
  • 17:49 – Were the employees required to read a safety-training manual or go through a safety training?
  • 18:31 – Did you run into any problems with your employees?
  • 19:40 – How and where do you find the best employees?
  • 20:22 – How did you conduct your interviews?
  • 21:24 – What were your hours of operation?
  • 22:44 – What did you charge your walk-in customers for open jump?
  • 23:27 – Did you sell membership cards, time cards, or gift cards?
  • 24:27 – How many walk-in customers did you get during the week, weekends?
  • 25:18 – Did you have any problems with older teens? Did you set age limits?
  • 26:14 – Did you have a video surveillance system in place?
  • 27:09 – Have you ever had an injury in your center, and if so how did you resolve it?
  • 29:20 – How often were the owners present at the facility, do you feel it was enough?
  • 31:58 – What are some of your biggest operating costs? How do you keep them down?
  • 32:25 – What are the major surprises/pit falls you would want everyone to know when starting or operating a jump center?
  • 35:00 – Do you have any final words of advice or encouragement for those that have just begun the venture of starting their own jump center?

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